Terms & Conditions

Last Updated: September 3, 2026 

Welcome to Hippie Chai! These Terms & Conditions ("Terms") govern your use of our website located at hippiechai.com (the "Site"), operated by Hippie Chai ("we," "us," or "our"), and apply to all purchases of our instant oat milk chai, matcha lattes, and related products ("Products").

By accessing our Site, purchasing our Products, or interacting with our services, you agree to be bound by these Terms, our Privacy Policy, and our Shipping & Return Policies. If you do not agree to these Terms, please do not use our Site.

Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our Products to you.

General Conditions & Eligibility Age Requirement:

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any of your minor dependents to use this Site.

  • Acceptable Use: You may not use our Products or Site for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).
  • Right to Refuse Service: We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion for any reason at any time.

Products & Pricing Product Descriptions:

We make every effort to display the colors, packaging, and descriptions of our Products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect actual product colors or details.

  • Ingredients & Dietary Statements: Our Products are plant-based and made with natural ingredients, organic spices, and oat milk powder. Product formulations, nutrition facts, and allergen declarations are clearly listed on our packaging. Please review all ingredients carefully if you have dietary restrictions or food allergies.
  • Pricing & Availability: All prices listed on the Site are in USD and are subject to change without notice. We reserve the right to modify or discontinue any Product at any time without prior notice.

Orders, Billing, & Payment Order Acceptance:

Receiving an order confirmation email does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept, limit, or decline your order for any reason before shipment.

  • Accuracy of Billing Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made on our store.
  • Payment Processing: Payment is processed securely at checkout via Shopify Payments or authorized third-party gateways (e.g., Shop Pay, Apple Pay, credit cards). By submitting your payment information, you authorize us to charge the total order amount to your selected payment method.

 Subscriptions & Recurring Orders (If Applicable)

If you enroll in a Hippie Chai recurring delivery subscription:

  • Recurring Billing: By subscribing, you authorize Hippie Chai to automatically charge your payment method on file at the selected frequency (e.g., monthly) until you cancel.
  • Cancellation & Changes: You can pause, skip, modify, or cancel your subscription at any time through your Shopify account portal or by emailing [your email address] at least 48 hours before your next scheduled billing date.
  • Price Changes: We will notify you via email in advance of any price changes affecting upcoming subscription renewals.

Shipping, Returns, & Refunds

  • Shipping: Shipping times, carrier details, and local San Francisco pickup options are governed by our [Shipping Policy]. Estimated delivery dates are provided by carriers and are not guaranteed.
  • Returns & Refunds: Food and beverage products are subject to safety restrictions. Returns, exchanges, and damaged order claims are handled strictly according to our [Return & Refund Policy].

Intellectual Property & Brand Assets

All content on this Site—including but not limited to text, logos, graphics, images, recipes, packaging designs, product names, and software—is the property of Hippie Chai and is protected by United States and international copyright, trademark, and intellectual property laws.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or our Products without express written permission from us.

User Reviews, Comments, & Submissions 

If you post product reviews, submit survey feedback, tag us on social media, or send creative suggestions:

You grant Hippie Chai a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, and distribute those comments across our marketing channels and website.

You agree that your comments will not violate any third-party rights (including copyright, trademark, or privacy rights) or contain unlawful, abusive, or obscene material.

Third-Party Links & Tools

Certain content, products, and services available via our Site may include materials from third parties or links to third-party websites (such as Instagram or shipping tracking services). We are not responsible for examining or evaluating the content or accuracy of third-party sites and carry no liability for any third-party materials or services.

Disclaimer of Warranties & Limitation of Liability

"As Is" Basis: 

The Site and all Products delivered to you through the Site are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied.

Limitation of Liability: To the maximum extent permitted by law, Hippie Chai, its founders, employees, or partners shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind resulting from your use of the Site or consumption of our Products.

Indemnification

You agree to indemnify, defend, and hold harmless Hippie Chai and our team from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms, your violation of any law, or your infringement upon the rights of a third party.

Governing Law

These Terms and any separate agreements under which we provide you Products or services shall be governed by and construed in accordance with the laws of the State of California and the United States, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in San Francisco, California.

Changes to Terms & Conditions

You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our Site. It is your responsibility to check this page periodically for changes.