Privacy Policy

Last Updated: September 3, 2026

At Hippie Chai ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, make a purchase from, or interact with hippiechai.com (the "Site"), which is powered by Shopify.

Information 

We Collect: When you visit or purchase from our Site, we collect personal information directly from you, automatically through your device, and via Shopify's e-commerce platform.

A. Personal Information You Provide Directly

  • Contact Information: Name, email address, shipping address, billing address, and phone number.
  • Order & Payment Information: Items purchased, payment details (processed securely via encrypted payment providers like Shopify Payments, Apple Pay, or Shop Pay), shopping preferences, and transaction history.
  • Customer Support & Communications: Information you provide when contacting us with questions, filling out feedback forms or surveys, entering giveaways, or signing up for our newsletter.

B. Information Collected Automatically

When you navigate our Site, Shopify and our connected apps automatically collect certain technical information about your device and browsing behavior:

  • Device & Usage Data: IP address, browser type, operating system, pages viewed, time spent on pages, referral links, and interactions with our site.
  • Cookies & Tracking Technologies: We use Shopify system cookies, web beacons, and similar technologies to power our shopping cart, remember your preferences, keep your session active, and analyze site traffic.

2. How We Use Your Personal Information

We use your personal information to deliver our products and provide a seamless shopping experience, including:

  • Fulfilling Orders: Processing payments through Shopify Payments, arranging shipping, delivering orders, and providing automated order confirmations and tracking updates. 
  • Customer Support: Communicating with you regarding your orders, account inquiries, or product returns. Marketing Communications: Sending newsletter updates, promotional discounts, and automated reminders (such as Shop Pay notifications or restock alerts) if you have opted in. You can unsubscribe at any time.
  • Improving Our Store: Analyzing Shopify Analytics traffic reports, customer preferences, and purchasing trends to enhance our product offerings and site performance.
  • Security & Fraud Prevention: Utilizing Shopify’s built-in fraud analysis features to detect, investigate, and prevent fraudulent transactions or unauthorized activity.

3. Sharing Your Information & Third-Party Services 

We do not sell, rent, or trade your personal information. We share your data with trusted service providers strictly to operate our store and fulfill your orders:

  • E-Commerce Platform (Shopify): Our online store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application on secure servers behind a firewall.
  • Payment Processors (Shopify Payments & Wallets): Payment transactions are processed via Shopify Payments, Shop Pay, or third-party digital wallets (e.g., Apple Pay, Google Pay). All payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. We do not store credit card details on our servers.
  • Shipping Carriers: We share your shipping address and contact info with postal and freight services (e.g., USPS, UPS) via Shopify Shipping strictly to deliver your packages.
  • Marketing & Analytics Apps: We may use Shopify-integrated apps (like Klaviyo) to send newsletter updates to customers who opt in.
  • Legal Compliance: We may disclose your information if required by law, subpoena, or government regulation, or to protect our rights and legal property.

4. Cookies and Analytics

  • Our Shopify store uses functional cookies to power essentials like your shopping cart and checkout process, as well as performance cookies to understand how visitors interact with our site.
  • You can control or disable cookies through your web browser settings. Please note that disabling essential cookies may prevent Shopify from maintaining items in your cart or processing your checkout.
  • We may also use Google Analytics or the Meta (Facebook/Instagram) Pixel via Shopify integrations to run targeted advertising and track campaign success. You can opt out of targeted ad tracking through the Digital Advertising Alliance at optout.aboutads.info. 

5. Your Privacy Rights & Choices

Depending on where you reside, you may have the following rights regarding your personal data:

  • Access & Data Portability: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct inaccurate personal information.
  • Deletion: Request that we delete your personal data, subject to certain legal exceptions (e.g., retaining tax or transaction records required by law).
  • Opt-Out of Marketing: You can unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific rights under California privacy laws regarding the access, deletion, and non-discrimination of your personal data. Hippie Chai does not "sell" or "share" personal information for monetary value as defined under California law.

6. Data Security & Retention

We implement appropriate security measures through Shopify to safeguard your personal data. However, please remember that no method of transmission over the Internet is 100% secure. We retain your order and personal information in our Shopify admin records unless and until you ask us to delete this information, or as necessary to fulfill tax, legal, and operational obligations.

7. Children's Privacy 

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.

8. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our operational, legal, or regulatory practices, or updates to Shopify's platform capabilities. Any updates will be posted on this page with an updated "Last Updated" date.